FAQ
Frequently Asked Questions
What is Flawless Faux Florals?
We are a luxury Rent & Return Faux Floral Service that provides the highest quality of real-touch florals for special occasions and weddings saving our clients up to 70% savings off a traditional florist.
What are real touch flowers?
Real-Touch flowers are made with blends of polyurethane, latex, and other polymers. The mixture is moulded and shaped into petals or flower parts and usually put together from individuals pieces to give it a more lifelike look.
We spend months building and crafting the perfect florals for our collections.
Can I see your flowers in person?
Our warehouse is not setup for customer visits. We strive to provide you with clear and precise photos and videos so you know what the product lookslike before you rent.
Please see additional photos and videos on our Instagram @RentFlawlessFauxFlorals. We'll also announce on your social media any upcoming open houses to see the items at different venues.
Do you offer personal flowers? (Bouquets, boutonnieres, corsages)
Unfortunately, due to the high breakdown rate of handhelds florals, we do not offer personal flower rentals.
Booking & Payment
What are your payment options?
For payment we accept debit or credit card with a 3% fee and ACH bank drafts.
How do I secure my date?
- Browse our website to review our transparency pricing.
- Schedule your consultation.
- Review your quote.
- Sign & review your contract & pay your 30% non-refundable deposit to secure your date. Full payment must be made 30 days before your event.
Can I make changes to my order after I've paid the deposit?
Absolutely! We're happy to work with you on ordering additions as available. Please note all packages can't be altered and no changes can be made 30 days to your event.
Is there a deadline to make an order?
Although there is no deadline, however we do recommend placing your order SIX months prior to your wedding.
We do our best to accomdate ALL BOOKINGS! If your wedding falls within prime wedding season September-March, we recommend placing your order soon as possible.
Do you have a minimum package requirement?
We have total floral packages so our minimum spend is $950.00. All additional decor can added in your quote.
Our micro ceremony package is $950.00. All of additional decor can be added in your quote.
What are the late pick-up fees after 10pm?
11pm-midnight charge + $100
What does the rental price included?
Included in the listed price is the rental for 1 day (9am-10pm), delivery and set-up to one location with 75 miles from our warehouse (zip code 77515), and pickup no later than 10pm.
Delivery
Where are you located?
We are located in Angleton, TX 77515 (outside of Houston, TX)
How much is delivery? Do you charge an extra fee for that?
Delivery, setup, and breakdown are included in the package. Valid for one location only. We delivery within a 75 mile radius of Houston, TX.
Please note any venues outside of a 75 miles of zip code 77515 will incur mileage fee per mile and it can be added to your quote.
(Maximum of 150 miles of zip code 77515)
What does one set-up location mean?
That means the price you pay is for our movers to set the items up one time, at one location. Additional fees will apply if the desired rental items is to be moved from the ceremony to the reception, or anywhere else onsite of the venue.
Micro Ceremony Package cannot be transferred to a reception. Package is only for ceremony setup.
Can the aisle flowers and pedestals be moved from ceremony to reception?
Yes! Please keep in mind, all Flawless Faux Florals and items can only be moved the Flawless Faux Florals team to ensure safe installation.
Please note: An extra fee does apply, and can be added to your quote, so you can account for this being a part of your total.
Micro Ceremony Package cannot be transferred to a reception. Package is only for ceremony setup.
What if it rains on my wedding day?
You must have a very detailed rain plan that includes moving the arrangements inside.
We book multiple weddings per weekend and cannot risk irreparable damage to our rentals that may be scheduled to be used the same weekend. Our arrangements must be protected from outdoor elements such as extreme heat, rain, and strong winds. Details for this process can be found under terms and conditions.
Cancellations & Refunds
What if my event is canceled?
Deposits are non-refundable.
Any amount paid beyond the deposit will be fully refunded to the original form of payment if notice is given at least 60 days before your event date.
No refunds will be given for cancellations made less than 30 days before an event date. Please review our Refund Policy for additional information.
What happens if I have to reschedule my event but I've already booked and secured my date?
We understand things happen! We will credit all monies previously paid to another date, if the new requested date is available.
If your new requested date is not available, there would be no refunds applied for cancelling the orginal date.
We will try our best to come to a respectful and mutal agreement between both parties involved. We just ask that you notify us of a date change as soon asyou know, so that we can update your order with your new event date.
Policies & Responsbilities
What if a product is damaged during the event, or has gone missing?
We understand that accidents can happen during your big day. If our rental products get damaged or go missing, here's what you need to know:
We ask that you take good care of our beauatiful pieces. If something does get damaged or lost, you'll be responsible for covering the cost to replace it. This can be up to 100% of the item's value, depending on the extent of the damage or if the item goes missing.
We trust that you'll handle our products with care, but if something does go wrong, just let us know as soon as possible. We're here to help and want to make sure your event is as smooth as possible.